Frequently Asked Questions | Legal

Please contact us if any of your questions are not covered below.

What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include THE SUPPLY VAULT. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links, Policy changes and Feedback
  • Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

  • Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on MAY 07, 2013.

  • Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

  • Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

How do I return an item?

To return an item within the 30 day refund or exchange period, please email with the reason for your return ie: wrong size, manufacturer defect.  Include your name, contact number and order number. If you simply change your mind or initially choose the wrong size or colour, a re-shipping cost will apply to your order. This refund, exchange period does not cover products opened and broken through mis-use.

Indemnity and Liabilities

This document consists of the Terms and Conditions together with your offer to purchase the “goods” you have selected constitute the entire contract between the “seller” and the “buyer” and describe your rights and responsibilities. All goods sold by Seller are sold on these conditions. The contract cannot be varied unless the “seller” agrees to vary in writing or email.

The Buyer agrees to indemnify and hold the sellers and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders harmless from any damage loss or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by the Buyer or the parties arising from any claim, demand, suit, action or proceedings by any person against the buyer or the parties where such loss or liability arises out of, in connection with or in respect of the buyers use of the Sellers products, website, any breach by the buyer of these Terms and Conditions and/or goods purchased by the Buyer from the Seller.

To the extent permitted by applicable laws, the seller does not accept any liability for:
– Any damage or injury of any nature caused by the use or misuse of products purchased from the Seller;
– Errors, mistakes or inaccuracies on the Web Site;
– The buyer acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;
-Any unauthorized access to or use the sellers secure servers and/or personal information and/or financial information stored on those servers;
– Any interruption or cessation of transmission to or from the Web Site; and/or
-Any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.

These Terms and Conditions are legally binding upon each party here to and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Queensland. Each party submits to the exclusive jurisdiction of the Courts of Queensland. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of the seller. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by the seller in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.

Terms and Conditions:

Please also visit our section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Terms and Conditions